q777's Privacy Policy

This privacy policy applies to all members and visitors who use the q777 platform's website and mobile application. When you register, log in, or use any service on q777, you automatically agree to the terms of this policy.

q777 treats user privacy with great seriousness. We collect only the information that is genuinely necessary to provide our services. Preventing the misuse or unauthorised disclosure of personal information is a key responsibility of our team.

This privacy policy is an integral part of our Terms and Conditions and both documents should be read together.

2.1 Information Provided Directly by You

When you open an account or contact q777, the following information is collected:

• Full name and date of birth (for age verification — 21+ confirmation)
• Email address and mobile number
• National ID card or passport number (at the time of identity verification)
• Payment method details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank account details)
• Your preferred language and communication channel

2.2 Automatically Collected Information

The following technical information is automatically recorded while you use the platform:

• IP address and device type
• Browser type and operating system
• Session duration and pages visited
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

2.3 Information Collected from the Support Centre

When you contact our support team via 24/7 live chat or email, the description of your issue, your account-related information, and records of the conversation are stored. This information is used to improve the quality of our service.

q777 uses collected information for the following purposes:

1. Account Management: Registration, login verification, and ensuring account security.
2. Identity Verification: Confirming age and identity as part of the KYC (Know Your Customer) process and enforcing the 21+ policy.
3. Financial Transactions: Processing deposits, approving withdrawals, and detecting fraudulent transactions.
4. Customer Service: Providing support in both Bengali and English via live chat and email.
5. Platform Improvement: Analysing usage patterns to make the user experience more effective.
6. Communication: Sending important updates, security alerts, and account-related notifications.
7. Legal Obligations: Complying with applicable laws and regulations.

4.1 Technical Security Measures

q777 uses industry-standard security technology to keep your information safe. All communication between our servers and your device is protected by SSL (Secure Sockets Layer) encryption. Payment-related information is stored in a specially encrypted form.

• 256-bit SSL encryption technology
• Two-factor authentication (OTP verification)
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Restricted staff access — only authorised staff can access the information they need

4.2 Data Retention Period

All information is retained for as long as your account remains active. After an account is closed, certain information may be retained for a defined period to meet legal obligations. Once the retention period ends, the information is securely deleted.

q777 does not share your personal information with third parties except in the limited circumstances listed below:

5.1 Service Provider Partners

Necessary financial information may be shared with bKash, Nagad, Rocket, Upay, and bank service providers for payment processing. These partners have their own privacy policies and are bound to protect information.

5.2 Legal Authorities

q777 may be legally required to disclose necessary information in response to a court order, government investigation, or applicable law. In such cases, only the minimum required information is provided.

5.3 Fraud Prevention

Information may be shared with financial protection agencies to prevent money laundering and detect fraudulent activity.

Cookies are used on the q777 website and app. Cookies are small data files stored in your browser that help improve your experience.

Types and Purpose of Cookies

• Essential Cookies: Necessary to keep login sessions active and maintain security.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand platform usage patterns — this information is processed in aggregate form, not individually.

You can disable cookies from your browser settings, but this may limit some features of the platform.

You have the following rights regarding the information in your q777 account:

1. Right to Access: You can view the information stored in your account at any time and request a copy.
2. Right to Correction: You have the right to request correction of any inaccuracies in your information.
3. Right to Deletion: In certain circumstances you may request that your information be deleted. However, limitations apply where legal obligations exist.
4. Opt Out of Marketing Communications: You can stop receiving promotional emails or messages if you no longer wish to receive them.
5. Right to Complain: You have every right to contact our support team if you have any concerns about how your information is managed.

To exercise any of these rights, contact us via 24/7 live chat or email. The team is available to assist in both Bengali and English.

All services at q777 are exclusively for persons aged 21 and above. Age is verified at registration, and information from anyone under 21 is not collected or retained. If we ever inadvertently collect information from a minor, it is deleted immediately.

We believe that safe and informed participation is equally important. To learn more, please read our Responsible Gaming Guidelines.

The q777 platform may sometimes reference third-party services — such as payment gateways. These third parties have their own privacy policies that apply to their own platforms. q777 is not responsible for the information collection and use practices of third parties.

You can visit our FAQ section for answers to general questions about our services, where detailed answers to the most frequently asked questions are provided.

10.1 Notice of Changes

q777 reserves the right to change this privacy policy at any time. For significant changes, a notification will be sent to your registered email and the updated date will be displayed on this page. Continuing to use the platform after changes take effect will be considered acceptance of those changes.

10.2 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: Available directly on the website or app, 24/7

Our team is ready to answer any questions you may have in both Bengali and English.

q777 respects your trust. In brief, our commitments are:

• Only necessary information is collected
• Information is never sold to third parties
• Information is secured with SSL encryption and modern security technology
• You can request to view or correct your information at any time
• The 21+ age limit is strictly enforced

To learn more about our operations, visit our About Us page, where detailed information about q777's goals and values is available.